Terms & Conditions

Welcome to Zoorator. These Terms & Conditions govern your use of the Zoorator website, application and related services.

By accessing or using our platform, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

1. About Zoorator

Zoorator is a technology platform that connects customers who require appliance-related services with service partners who provide those services at the customer's location.

Our services may include appliance checkups, maintenance, inspection, repair, installation and other related home services.

2. Customer responsibilities

When using Zoorator, customers agree to:

• Provide accurate contact and service information.
• Provide the correct address or location for the service.
• Select the appropriate appliance and service while making a booking.
• Be available at the selected service location and appointment time.
• Provide the service partner reasonable access to the appliance that requires service.
• Provide accurate information about the appliance and the reported issue.
• Treat service partners respectfully and professionally.
• Make any applicable payments for services booked through the platform.

Customers should not provide false information or create bookings for fraudulent, illegal or abusive purposes.

3. Service partner responsibilities

Service partners using the platform agree to:

• Provide accurate personal and professional information.
• Accept service requests only when they are able to provide the requested service.
• Visit the customer's provided location for accepted bookings.
• Provide services professionally and respectfully.
• Keep customer information confidential.
• Update service status accurately through the platform.
• Avoid fraudulent bookings, false service reports or misleading information.
• Follow applicable laws, safety requirements and professional standards.

4. Booking a service

A service booking is a request for service and may be subject to availability.

Zoorator may allow customers to select an appliance, service type, preferred time and location.

A booking may be accepted, rejected, cancelled, rescheduled or reassigned depending on service-partner availability and other circumstances.

5. Service partner location tracking

For certain services, the platform may provide location information relating to the assigned service partner.

Location tracking is intended to help customers understand the service partner's approximate arrival progress.

Location information may not always be available or completely accurate, because it can depend on GPS, internet connectivity, device settings and other technical factors.

Customers must not use location information to harass, follow, threaten or otherwise misuse the service partner.

6. Service charges and payments

The applicable service charges will be communicated to the customer through the platform or during the service process.

Depending on the service, additional charges may apply for parts, additional work, transportation or other services where applicable.

Customers should review the applicable charges before making payment.

Zoorator may use third-party payment providers to process online payments.

7. Cancellation and rescheduling

Customers may be able to cancel or reschedule a booking according to the cancellation rules applicable to that service.

Repeated cancellations, fraudulent bookings or misuse of the platform may result in restrictions or suspension of an account.

Service partners may also be permitted to cancel or decline a service request in appropriate circumstances.

8. Appliance inspection and repair

An appliance checkup or inspection does not necessarily guarantee that the appliance can be repaired.

The final diagnosis may depend on physical inspection by the service partner.

If replacement parts or additional work are required, the customer may be informed of the additional requirements and applicable charges before proceeding, where reasonably possible.

9. Third-party service partners

Service partners may operate independently or through businesses associated with the Zoorator platform.

Zoorator facilitates the connection between customers and service partners, and may provide technology for booking, communication, location tracking and service management.

Where applicable, the actual service may be performed by the assigned service partner.

10. Customer and partner accounts

Users are responsible for keeping their account information accurate and for protecting their login credentials.

Users must not:

• Share their account for unauthorised use.
• Create accounts using false information.
• Attempt to access another person's account.
• Use the platform for unlawful purposes.
• Attempt to interfere with or damage the platform.

Zoorator may suspend or terminate accounts that violate these Terms & Conditions.

11. User conduct

Users must use the platform responsibly. You must not use Zoorator to:

• Commit fraud or other unlawful activities.
• Harass or threaten customers, partners or employees.
• Submit fake service requests.
• Provide misleading information.
• Attempt unauthorised access to the platform.
• Introduce malicious software or harmful code.
• Misuse customer or partner location information.
• Interfere with the operation or security of the platform.

12. Privacy

Your use of Zoorator may involve the collection and processing of information such as account details, contact information, booking information, service location, and device or technical information.

We use such information to operate and improve our services and to facilitate communication between customers and service partners.

Please refer to our Privacy Policy for more information about how user information is collected, used, stored and protected.

13. Location services

Some features of Zoorator may require location services. Location information may be used to:

• Help identify the service location.
• Help service partners reach customers.
• Display service-partner arrival progress where the feature is available.
• Improve service coordination.

Users may control location permissions through their device settings, although disabling location services may affect certain features.

14. Platform availability

We aim to keep Zoorator available and reliable, but we do not guarantee that the platform will always be uninterrupted, error-free or available.

The platform may temporarily become unavailable because of:

• Maintenance.
• Technical problems.
• Internet or network failures.
• Device problems.
• Third-party service interruptions.
• Circumstances outside our reasonable control.

15. Limitation of liability

To the extent permitted by applicable law, Zoorator will not be responsible for losses resulting from circumstances outside our reasonable control.

This may include technical failures, network interruptions, inaccurate GPS information, delays or actions of independent service partners.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Intellectual property

The Zoorator name, logo, application, website design, text, graphics, software and other platform content may be protected by applicable intellectual-property laws.

Users may not copy, reproduce, modify, distribute, sell or commercially exploit our platform or content without appropriate authorisation.

17. Changes to these terms

We may update these Terms & Conditions from time to time.

When changes are made, the updated version will be published on the platform with a revised "Last updated" date.

Your continued use of Zoorator after updated terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

18. Termination

We may restrict, suspend or terminate access to the platform where we reasonably believe a user has violated these Terms, misused the platform, engaged in fraudulent activity or created a risk to other users or the platform.

Users may stop using the platform at any time.

19. Governing law

These Terms & Conditions shall be governed by the applicable laws of India, subject to the mandatory rights and protections available to users under applicable law.

Any disputes shall be handled by the courts or authorities having appropriate jurisdiction, subject to applicable law.

20. Contact us

If you have questions about these Terms & Conditions, service bookings or the Zoorator platform, please contact us:

Zoorator
Reliable appliance service at your doorstep.